Protection Concepts Security Alarm Company
Serving Atlanta and the surrounding areas.  Kudzu Awards and BBB accredited

Protection Concepts
Customer Care

Please select one of the support options below.

Protection Concepts Customer Care is for our active customers to enhance their service experience and generally make life easier.

Our office is open from 9:00 a.m. to 5 p.m. Weekdays for all your sales and customer service related needs. No automated answering system or annoying voice mail here! We have live help 24/7 – 365 including all holidays. In fact, if you call the office after hours, your call automatically rolls over to your monitoring station at CMS who then can assist you. No outside source! – You speak to either someone in our office or someone at your monitoring station at all times. If you need technical help, the tech on-call will be contacted to assist you.

Your needs are too important to us to use automated voice mail!

Register Alarm Systems

IT'S THE LAW IN GEORGIA
Residents and Business Owners Are Required to
register Alarm Systems.
You MUST obtain an Alarm Permit!

In order to reduce the number of false alarms, many local jurisdictions have introduced and enforce a FALSE ALARMS REDUCTION ORDINANCE. Unfortunately there is some confusion due to the lack of a consistent policy across jurisdictions and the list of jurisdictions keeps growing.

As a courtesy, we have compiled a list of some of the Alarm Registration Links. However we suggest you contact your Police precinct and/or your Fire department to confirm the exact jurisdiction in which you actually live. There is some overlapping – so please confirm!

Check with your individual authorities (Police and Fire) since each jurisdiction has their own registration requirements, rules and fee/fine schedule.

Confirm if your jurisdiction requires that you contact them if you cancel your alarm service. Again, not doing so can cost you a hefty fine! Fine schedules also vary by jurisdiction. Be aware - it can get costly!

If you have any questions about how to use your alarm, please call us 24/7 – we are here to assist you. You can also download most User Manuals from this website.

In most jurisdictions, once you register you must report the permit number to the alarm monitoring Central Station by calling 800.631.2299 (24/7) or call our office at 770.612.9073 and we will assist you.

City of Atlanta

https://www.crywolf.us/oss/atlantaga

Fulton County

http://www.fultoncountyga.gov/false-alarms

Johns Creek

https://www.crywolf.us/oss/johnscreekga/

Sandy Springs

http://www.crywolf.us/sandyspringsga

Milton

http://www.cityofmiltonga.us/index.asp?Type=B_BASIC&SEC=%7BE2D781CC-B382-4AF8-9171-EEB7998AF505%7D

Alpharetta

http://www.alpharetta.ga.us/docs/default-source/public-safety/police/alarm_registration.pdf

Roswell

http://roswellgov.com/government/departments/police/services-resources/alarm-registrations

Clayton County

http://www.claytonpd.com/Alarms_t.html

Jonesboro

https://www.businesslicenses.com/Licenses/GA/Clayton/Jonesboro-1306342604/Alarm-Permit-47599/

DeKalb County

https://www.crywolf.us/oss/dekalbcoga/

Dunwoody

https://www.crywolf.us/oss/dunwoodyga

Chamblee

http://www.chambleega.com/index.aspx?nid=211

Cobb County

https://www.famspermit.com/cobbcounty

City of Marietta

https://secure.mariettaga.gov/crywolf/

Lilburn

http://lilburn.citysupport.org/

Gwinnett County

http://www.gwinnettcounty.com/portal/gwinnett/Departments/Police/AlarmRegistration/OnlineRegistrationForm

Norcross

https://www.businesslicenses.com/Licenses/GA/Gwinnett/Norcross-1313555776/Alarm-Permit-22434/

Lawrenceville

https://www.gwinnettcounty.com/portal/gwinnett/Departments/Police/AlarmRegistration/OnlineRegistrationForm

Fayetteville

https://www.crywolfservices.com/fayettevillega/

Loganville

https://www.businesslicenses.com/Licenses/GA/Walton/Loganville-1329747196/Alarm-Permit-22434/Alarm-User-Permit-Application-142926.html

Dawsonville

https://www.businesslicenses.com/Licenses/GA/Dawson/Dawsonville-1308521940/Alarm-Permit-491425/

Henry County

http://www.co.henry.ga.us/911/AlarmRegistration.shtml

Peachtree City

http://www.peachtree-city.org/index.aspx?NID=949

Snellville

http://www.snellville.org/index.asp?Type=B_BASIC&SEC=%7BF3C70993-56ED-449A-A925 BBBCE8B5B8A6%7D

Cherokee County

http://www.cherokeecountysheriff.net/falsealarm.htm

Canton

http://www.canton-georgia.com/misc/alarmpermitapplication.pdf

Floyd County –Rome and Unincorporated

mailto:wheelerp@floydcountyga.org

and include 1) Emergency Contact Info. 2) Full Name 3) Physical and Mailing Address

Security Systems User Manuals

DSC

GE

Honeywell

Napco

Alexor English Caddx NX4
First Alert:
Napco 1008e – 1054D
Alexor Espanol Caddx NX6 FA 120c Napco GemK2as
Time & Date Programming Caddx NX8 FA 130cp – Vista10p Napco GemK4 -K4rf
PC1500 – PC1550.English Caddx Ranger 8600 FA 142c – Vista10 Napco GemP800
PC 1500 Espanol Caddx Ranger 890 FA 145c Napco RP1 CAe2 – Full English
PC1616 – PC1832 – PC1864 English Concord 4 FA 148c – Vista15p Napco xp400
PC1616 – PC1832 – PC1864 Espanol Concord Express FA 162c – Vista20se Napco xp600
PC2525 English Simon 1 FA 168c – Vista20p
PC2550 Espanol Simon 2 FA 168cps

2 GIG TECHNOLOGIES

PC4020 English Simon 3 Honeywell LYNX 5200 Go!Control Security System
Power823 – PC5015 English Simon XT Honeywell LYNX 7000
Power832 – PC5015 Espanol Honeywell LYNX 3000
Power1555 – 632 English Replace Batteries
Power Series 9045 – 9047 English
Power Series 9045 – 9047 Espanol
Safewatch:
Power Series 9045 quick guide.English Safewatch 2000 – Vista20se
Power Series Envoy English & Espanol Safewatch 3000 – Vista20p
 
Total Connect:
Total Connect Guide
 
Vista:
4110xm
Vista10p
Vista10p Quick Guide
Vista10se – 20se
Vista15p
Vista15p Quick Guide
Vista20p – 250p1
Vista20p Quick Guide
Vista20se
Vista40
Vista50
Vista128bp

Security Systems Troubleshooting

Change Panel Battery DSC Keypads GE-CADDX Keypads Honeywell Keypads